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Job Description -- Operations Manager

At Elidon Cleaning Services, we owe our success to the efficiency of our organizational processes and most importantly; "Customer Satisfaction". To help maintain and grow this standard, we're seeking an experienced operations manager to oversee daily activities. As an ideal candidate, you'll have a sharp business mind and proven success managing multiple departments toward maximum service productivity. You'll be highly skilled in human resources, finance, and IT management. Additionally, you'll display a proven ability to develop and maintain an environment of trust, diversity, and inclusion within your team. Your ultimate responsibility is to increase our operational efficiency and customer satisfaction in the operations' department.

Objectives of this Role

· Maintain constant communication with management, staff, and Customer to ensure proper operations of the organization

· Develop, implement, and maintain quality assurance protocols

· Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity

· Actively pursue strategic and operational objectives

· Ensure operational activities remain on time and within a defined budget

· Track staffing requirements, training, and hiring new employees as needed

· Follow-up with clients' needs with plans to meet their expectations

Daily and Monthly Responsibilities

· Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution

· Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service

· Partner with cross-functional support teams in improving the proprietary tools and systems

· Monthly follow-up with clients to ensure satisfaction and develop plans to meet unsatisfied needs

· Conduct budget reviews and report cost plans to upper management

· Implement legal and safety measures to make sure activities remain compliant

· Oversee materials and inventory management

Skills and Qualifications

· Bachelor's degree in operations management, business administration, or related field

· 3+ years' proven experience in an operations management position

· Strong budget development and oversight skills

· Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service

· Highly trained in conflict management and business negotiation processes

· Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

Preferred Qualifications

· 3+ years working experience in the role with a renowned cleaning company

· Strong IT skills, including database development

· Strong inter-personal skills

· Bilingual communication skills (Spanish preferred)

Join Our Team!